Refund policy

At ORNIS, every collection is produced in limited quantities. Because of this, all sales are final.

Returns

We do not accept returns for:

  • Change of mind
  • Incorrect size ordered
  • Color preference
  • Buyer's remorse

Please review your order carefully before completing your purchase.

Exchanges

At this time, ORNIS does not offer exchanges.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Once your claim is reviewed and approved, we will provide a replacement or another appropriate resolution at no additional cost.

Order Cancellations

Orders cannot be canceled or modified once they have been placed.

Shipping

ORNIS is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances outside our control.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: ornisusa.com@gmail.com

We aim to respond to all inquiries within 1–2 business days.