Shipping policy
Effective Date: July 27, 2026
Thank you for shopping with ORNIS.
Order Processing
All ORNIS products are pre-made and ready to ship.
Orders are typically processed and shipped within 3–5 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Delivery times depend on your location and the shipping method selected at checkout. While we work hard to get your order to you as quickly as possible, shipping times are estimates and are not guaranteed.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. ORNIS is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Stolen Packages
Once your order has been marked as delivered by the shipping carrier, ORNIS is not responsible for lost or stolen packages. If you experience an issue with delivery, please contact the shipping carrier directly. We will do our best to assist you when possible.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Email: ornisusa.com@gmail.com
We will review your request and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: ornisusa.com@gmail.com
We aim to respond within 1–2 business days.